Allstate is Hiring Work from Home in Many States Now!

Allstate is Hiring Work from Home in Many States Now!


Allstate is hiring work from home in the US now!

Allstate is an insurance company based in America. This company is known for keeping their customers in good hands. Allstate is a Fortune 500 company. They are hiring work at home entry level customer service reps in the US.

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The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Schedule and Compensation




Start Date: June 24th, 2021

Base Salary$16 per hour, $33,280 annually (paid bi-weekly)



Adjustments to the following schedule are possible. Our service department is open 7 days a week.  We ask that applicants pursuing this position have the flexibility to work a multitude of varying schedules including nights, weekends, and holidays.


Our formal education process is broken into 2 phases. After training is completed you will move to the transition phase.


  • Training Period (5 weeks)
    • 2:30pm – 11:00pm EST, Monday, Tuesday, Thursday, Friday, Saturday
    • Off Sunday and Wednesday
  • Transition / Permanent Schedule (7 weeks):
    • 2:30pm – 11:00pm EST,  Monday, Tuesday, Thursday, Friday, Saturday
    • Off Sunday and Wednesday


We utilize shift bids to determine future schedules. Shift bids are based off performance and schedules are determined by call volume and customer need.

There are no guarantees to production schedules. Our departments has a wide variety of shifts. Some start in the early morning, mid-morning, early afternoon and late afternoon.

The Customer Contact Center is growing our Virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. Customer Service is committed to delivering an effortless, efficient and personalized customer experience.
It is Allstate’s goal to support our customers how, when and where they want to be served.  The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays.  Schedules are subject to change due to business need. Evening and Saturday hours are required.
We have very targeted service and sales goals to drive excellence in our interaction with our customers to drive consistent customer satisfaction.  Signing up new customers and servicing existing customers will be in scope for this position. The  Customer Insurance Representative is an extension of our Allstate Agencies and 
In this role you will create an exceptional customer experience through handling inbound customer service calls and internal call transfers for cross sale opportunities, which contributes to improved customer satisfaction and retention. Allstate will support maintaining Insurance license to include continuing education requirements.

Applicants will be notified via e-mail regarding potential interviews and hiring events for this position. Please check your e-mail on a daily basis to include your junk mail in the event the email is not in your inbox.

  • Support our Customers by delivering an effortless and personalized experience
  • Active listening, showing interest, compassion and displaying empathy for the customer.
  • Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention, applying effective selling and influencing techniques.
  • Demonstrate accuracy in processing changes to customer policies based on the information provided.
  • Ensure first call resolution and customer satisfaction on all transactions.
  • Answer customer inquiries that require an agent’s license on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records.
  • Work in a dynamic “virtual’ environment 
  • Ensure internet service and connections are in working order at all times
  • Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests. 
  • Be available, present and actively ready to receive calls without distractions
  • High School diploma or GED
  • Minimum of 1 year customer service experience
  • Previous call center experience a plus
  • Flexibility with changes to business requirements (ie: shift and weekend work schedules)
  • Excellent listening and communication skills (both oral and written)
  • Intermediate to Advanced computer skills including keyboard proficiency
  • Strong ability to troubleshoot at home technical issues
  • Experience in work from home environment a plus

We are committed to leveraging technology to enable home based work in combination with our traditional call centers.  Qualified candidates will need a dedicated work space and must meet internet access standards for consideration.  As a commitment to our customer and employee experience hardware is provided (computer and peripherals)

Standard Technical Requirements

  • Home Internet service must be stable.
  • 50 Mbps Download and 5 Mbps upload internet service packages
  • Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift. 
  • Wifi connection is not allowed
  • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters and/or pods nor wall outlets (smart home feature)
  • Space for Desktop equipment and 2 monitors – Allstate will provide all equipment

Information Security requirements

  • Minimum Requirements – (summary, not all inclusive)
  • Established or Dedicated Work area at home, ensuring:
    • No one can see your screens, keyboards or Allstate documents
    • Area is located where no one can overhear your conversations
    • Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
    • Workspace is not vulerable to theft
    • Free from distractions


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