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American Family Insurance is Hiring Work from Home in Most States!


American Family Insurance is hiring work from home in most states.

American Family Insurance is an insurance company based in the US. American Family Insurance is a Fortune 500 company that makes over $12 billion a year! They are hiring remote rental representatives. 

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If you are not interested in this American Family Insurance work at home job, you can attend a FREE work at home workshop here. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and makeup to $60/hr! HEAD HERE to begin your work-at-home career.

At American Family Insurance Claims Services, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance Claims Services is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID: 

R21547 Auto Investigation Level 1 Claim Representative (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$19.97/hour

Compensation Maximum:$30.96/hour





A Level 1 Claim Representative continues to build upon the knowledge and skills required of the Level 1 Claim Representative position. The position is specific to auto claims with American Family enterprise. This position supports the processes and growth of the organization to ensure industry leading customer service. The representative will provide an exceptional customer experience by managing interactions, assisting with immediate needs, and proactively working an inventory. The representative will continue to foster an understanding of our corporate culture.

Job Description:


Principal duties and responsibilities

  • Efficiently handle inbound and outbound interactions
  • Review and apply coverage, investigate claims, evaluate/write loss estimates, negotiate settlements, and process payments

  • Demonstrates effective planning and organization skills, which includes; time management, adhering to a schedule, and servicing claims  
  • Ongoing job specific training and personal development
  • The representative may maintain a claims inventory
  • Cross-functional responsibilities with multiple lines of business across the enterprise
  • Demonstrate the ability to problem solve a wide variety of customer inquiries with minimal supervision.  
  • Identify and gather necessary information to accurately process claims and achieve business goals
  • Provide exceptional customer service to internal/external customers and business partners
  • Utilize claim systems and other applications necessary to complete job tasks at a high level
  • Complete licensing and continuing education as required
  • Live our values


Travel Requirements

  • This position requires travel up to 5% of the time.

Specialized Knowledge and Skills Requirements

  • Demonstrated experience providing customer driven solutions
  • Keyboarding/typing ability at 25 WPM
  • Strong knowledge of the claims process

Working Conditions

  • This position requires the ability to work a flexible schedule including evenings, nights, weekends, and holidays.


Additional Job Information:

This is a remote, work from home position.

Training classes will start on May 24th, 2021 (this is paid training)




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