Due to current circumstances regarding COVID-19, this position will be virtual for candidates within the Northeast Division Footprint (subject to change in the future based on business need)
Responsible for supporting Comcast Business Services in their efforts to
retain and grow our existing customer base. Act as a business partner
to existing customers with an emphasis on driving increased sales and
revenue over telephone, while enhancing customer satisfaction through
regular contact and problem resolution. Works on straight forward tasks
using established procedures.
Employees at all levels are expect to:
– Understand our Operating Principles; make them the guidelines for how
you do your job
– Own the customer experience – think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
– Know your stuff – be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
– Win as a team – make big things happen by working together and being
open to new ideas
– Be an active part of the Net Promoter System – a way of working that
brings more employee and customer feedback into the company – by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
– Drive results and growth
– Respect and promote inclusion and diversity
– Do what’s right for each other, our customers, investors and our
– Retain business customers by mining and growing accounts through
solution based selling and account management via the telephone.
– Make outbound calls to accounts to achieve sales quota metrics.
– Prepares sales documentation, activity reports, and forecasts, as
– Creates proposals for customers related to the proposed solution and
new sales opportunities.
– Develop customer relationships through regular customer contact via
– Drive both sales growth and account retention by introducing various
products and services available through Comcast Business.
– Document effectively and accurately conversations and contact
information into client management system.
– Work with customers to minimize down-grading or leaving Comcast.
– Ability to function in a closely monitored environment, including
continual monitoring of customer calls and productivity levels.
– Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
– Other duties and responsibilities as assigned.
– High School or equivalent
–– Generally requires 0- 2 years related experience