Healthfirst is Hiring Work from Home in all 50 states!

Healthfirst is Hiring Work from Home in all 50 states!

Healthfirst is hiring work at home in all 50 states!

Healthfirst is a health insurance company based in the United States. Healthfirst has over 1 million members. Healthfirst is hiring support coordinators in many states!

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The Support Coordinator is responsible for assisting the care/case managers with non-clinical activities such as creating cases and events; providing telephonic outreach to members, providers and community-based organizations; handling member mailings; faxing clinical requests and Individual Health Care Plans on behalf of the care/case managers. The Support Coordinator is assigned to a specific clinical team (such as Care Management, Utilization Management, Behavioral Health, etc.) and may have additional departmental responsibilities.

 

 

– Handles calls to and from members to assist with benefit questions/issues, schedule appointments, and screen assessments to identify risk factors which need closer intervention.
– Handles calls to and from providers regarding authorizations, referrals, visits, tests, and faxed care plans.
– Documents accurate member information in compliance with our internal procedures.
– Manages an average caseload of 200 cases.
– Timely communicates member issues or needs and monitors screening of members effectively to improve quality and cost outcomes.
– Escalates calls as necessary
– Additional duties as assigned.

Minimum Qualifications: 

  • High School diploma or GED.

Preferred Qualifications: 

  • Basic Microsoft Word and Excel skills.
  • Language preferences – Spanish, Russian, French, Creole, Mandarin, Cantonese.
  • Experience in managed care or other area of the healthcare industry working in a Call Center environment or Care/Case Management Department.
  • Demonstrated ability to document calls into a computer system.
  • Knowledge of medical terminology.

Regulatory or Compliance activities: n/a

License or Certification: n/a

 

 

 

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