Jack Henry and Associates is hiring work from home in most states!
Jack Henry and Associates is a technology and payment processing company. This company makes over $1 billion a year! They serve thousands of customers nationwide. They are hiring customer service reps in many states now!
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Description & Requirements
Jack Henry & Associates has excellent remote opportunities available within our Bank/Credit Union call center.
Acting as an agent on behalf of our financial institution clients, the Bank and Credit Union Product Support Representatives assist customers with a wide range of software products. Joining this team will give you the opportunity to gain hands on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization!
Training for this position will start on 6/14/2021. You must be able to work the training schedule outlined below:
- Monday-Friday 8AM-5PM CT for the first 5 weeks.
Full-Time candidates must be able to work the following:
- Weekdays: 10AM-7PM CT, 11AM-8PM CT, 12PM-9PM CT or 1PM-10PM CT, with one weekday off. The day off will vary Tuesday-Friday based on business need.
- Weekends: An 8-hour shift on either Saturday or Sunday. The day and hours will vary based on business need. Weekend shifts start between 6:45AM and 11AM CT.
- Holidays: We’re open 363 days a year; closed Thanksgiving and Christmas. Holiday scheduled will vary based on business need.
Candidates will need to acquire (at their own cost) the following speeds to maintain a work from home status (Hybrid or full time remote).
- 10 mbps download speed
- 1.5 mbps upload speed*
*Note that if more than one individual will be using the internet at your residence during your scheduled shift, it is recommended to increase your download speed to 25 mbps to not interfere with your work connection.
- Must have at least 2 years of experience in a call center or bank or credit union industries.
- Must be available for one of the shifts outlined above.
- Bachelor’s degree (or working toward) in business or IT related field.
- Candidates that are bilingual are preferred, but not required.
- Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems.
- Assesses nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the product supported.
- Assists customers with new account set up, and performs maintenance for existing accounts. Assists customers in validating accuracy of account data.
- Assures system security by verifying customer information prior to performing any modifications or resets, according to the company’s standard security requirements.
- Thoroughly documents issues and resolutions, per corporate standards. May forward product issues to development.
- Communicates the customer’s needs/expectations to the appropriate personnel. Follows escalation procedures to ensure complex support issues are resolved.
CLICK HERE TO APPLY NOW
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