Lumen is hiring work from home in some states!
Lumen is a huge technology company! Lumen operates globally in more than 60 countries. They make billions a year! Lumen is hiring work from home sales and service associates in some states!
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Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
As the new year is upon us, it is a great time to consider your next career and we would love to invite you to this amazing opportunity supporting our Small Business customers. The only thing better than delivering outstanding service to our customers from the comfort of your home office, is that you are going to receive amazing sales incentives! If that was not enough reason to consider Lumen for your next career – how about no traffic, no need to buy gas for the commute and you can take care of the customers while wearing your slippers!
The Center Sales & Service Associate responds to phone calls in a fast-paced inbound contact center promoting and selling Lumen products and services to our Small Business clients. Successful Center Sales & Service Associates must respond with a high sense of urgency while providing extraordinary customer service. This will include answering questions regarding client accounts, fulfilling orders as well as troubleshooting problems. Our goal is to assist our clients with a first call resolution.
Competitive Pay and Sales Incentives!
No late nights! No Weekends!
Fantastic Medical, Dental and Vision, offered after 30 days of employment!
Company prepaid tuition program after 90 days of employment!
401K Plan with company match!
The Main Responsibilities
Provide world class client experience by building and maintaining strong customer rapport.
Consult with clients to gather information and make recommendations for their communication and professional needs by up-selling new features and services that meet the clients’ needs as well as retaining their business.
Receive/resolve Lumen Small Business client concerns and general inquiries via inbound calls with regards to service, billing, payment and other service-related issues.
Utilize a variety of computer systems/screens simultaneously to process sales and service orders
Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
Participate in educational opportunities to maintain current job and product knowledge.
What We Look For in a Candidate
- Ability to meet and exceed monthly sales and retention goals
- Quality communications skills
- Computer literate: proficient and comfortable with multi-tasking within several computer applications/systems
- Ability to adhere to department metrics while handling a high volume of phone calls in a structured environment. This includes adhering to work schedule/attendance, call times, and quality metrics.
- Must be flexible to work various shifts Monday to Friday 6am-7pm including mandatory overtime and holidays as needed (No Weekends)
- Our training program consists of 6 weeks of paid training, Monday-Friday, 8:00am-5:00pm. MUST be able to attend entire training without time off!
- Must have home office in an RCA (Reasonable Commute Area) as defined by the Collective Bargaining Unit in the 12 states in which this role is posted.
- This role will require the purchase of an ethernet cord. All other equipment and tools required for success will be sent to your home office.
What to Expect Next
Based on your job application information you may be given the opportunity to complete an online assessment immediately after applying. Completion of the online assessment is a requirement in order to be considered for our open position.
Now not a good time? No worries, we will also send you an email with a link to complete the assessment. We strongly recommend that you complete this within 5 days of your application date.
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