Philips is hiring work at home in the US.
Philips is a huge conglomerate. This company was one of the largest electronic companies in the world. This tech giant makes over $16 billion a year! Philips is hiring work from home customer specialists.
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In this role, you have the opportunity to
Become a Customer Specialist – International (LATAM) and perform all accountabilities of Customer Service Representative, including the capital expenditure quotation process and sales team support functions.
You are responsible for
- Receive and respond to a high volume of inbound customer inquiries, complaints and order requests via telephone calls, email, and fax correspondence; facilitate problem resolution; provide information on our products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior experience.
- Provide support to customers by answering customer requests and questions regarding service, products and account information. Analyze and rectify customer concerns using established procedures. Document call and email contact in SAP as applicable.
- Coordinate with manufacturing, distribution, import/export compliance officers, and remote services to ensure order fulfillment.
- Take ownership by Identifying, researching , and solving standard/non-standard problems through a solid understanding of our business products, processes and procedures
- Provide basic trouble-shooting expertise to customers regarding equipment inquires.
- Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement.
- Demonstrate the ability to follow simple and complex work instructions, to actively listen to directions and to perform tasks with little additional follow-up or direction.
- Provide back up support to other members of Customer Service as needed
- Analyze trends and initiate improvements in customer data and or documentation of customer complaints while escalating as necessary.
- Work as a team member to satisfy all customer needs, improve call center performance and achieve department goals.
- Communicate professionally in both verbal and written correspondence.
- The ability to effectively communicate in a foreign language (Spanish) in a written and verbal capacity is mandatory.
- A commitment to building the relationship with customers required to identify and meet/exceed their current needs; and anticipating their future needs.
- Personal accountability for one’s own actions in all situations; holds self to high standard.
- The ability to communicate effectively in a highly competitive environment by conveying information in a business like format, sharing information in an articulate manner and clarifying information to ensure understanding; must be able to multi task and possess good communication skills operating in a sometimes fast paced environment.
- This position calls for a team player with the demonstrated ability to work with others; must also work independently with minimal supervision.
You are a part of
Respironics, a member of Philips Healthcare, is the leading provider of innovative solutions for the global sleep and respiratory markets. The Company’s success spans more than three decades and can be traced to a history deeply rooted in ingenuity and a passion to deliver solutions to those in need. This tradition of innovation, combined with an ability to anticipate market needs, is fundamental to the Company. It has made Respironics a name acknowledged worldwide as a pace-setter in the sleep and respiratory markets.
To succeed in this role, you should have the following skills and experience
- Associates degree in a business discipline or equivalent work experience. Bachelor’s degree preferred.
- 2+ years’ experience in a Customer Service environment or related experience, required. Direct customer service experience within an International capacity preferred but not required. Telephone skills and customer problem resolution experience. Proven ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired. SAP experience strongly desired. The ability to effectively communicate in a foreign language (Spanish) in a written and verbal capacity is strongly preferred.
- OTHER REQUIREMENTS: This position is primarily sedentary. It requires fine manipulation and simple grasping to utilize a computer, telephone, fax and other standard office equipment. May occasionally lift and transport items up to 25 lbs. Occasional travel may be required for training and meeting purposes. Candidate must be proficient with basic computer skills along with Microsoft Office software programs.
CLICK HERE TO APPLY NOW
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